Overview
This policy applies to all B2B wholesale wig orders, bulk purchases and OEM/ODM customized hair products.
Qualified Return & Refund
We accept returns or refunds only for:
Factory quality defects, production flaws or damaged goods on arrival
Wrong item, color, style, quantity shipped due to our mistake
Goods not matching the confirmed wholesale or OEM specification
Non-Returnable Items
The following items are not eligible for return or refund:
All OEM / ODM / private label customized wigs
Products worn, washed, altered or damaged by the buyer
Clearance items, sample orders and discounted bulk goods
Return requests submitted beyond the time limit
Time Limit
Buyers must send a return inquiry by email within 7 business days after receiving goods, attaching clear product photos, videos and order details. Late requests will not be accepted.
Return Procedure
1. Contact our sales team to apply for return approval
2. Wait for our confirmation and return authorization
3. Send back items with original packaging in good condition
4. We will inspect goods within 7 business days after receipt
5. Refund or replacement will be arranged shortly after inspection approval
Shipping Fee Rule
Our fault (quality / wrong shipment): we cover return shipping cost
Buyer’s voluntary return: buyer bears all shipping and handling fees
Customized orders are non-returnable with no freight compensation
Final Right
We reserve the right to update and interpret the return & refund policy without prior notice.